RETURNS
If Return Coverage is purchased at checkout then Return Postage is covered otherwise, Return Postage is the responsibility of the customer.
To start a return please go to our Return Portal
Beginning Jan. 1, 2025, you may return your unused bag within 14 days from the date of delivery for a full refund (minus postage).
DO NOT REMOVE paper wrappings on the zipper pulls or handles. The bag must be in the same condition as you received it.
To be eligible for a full refund your item must be:
1. Unused with the hang tag attached
2. In it's original wrappings including the plastic cover and paper wrappings on the zipper pulls and handles
3. Returned with all accessories originally included with the bag
Only items purchased on this website are eligible for a return to MinkeeBlue. If Return Coverage is purchased at checkout then Return Postage is covered otherwise, Return Postage is the responsibility of the customer.
Please email customerservice@minkeeblue.com for further instructions and address. Returns are not accepted unless approved by email.
Holiday Day Returns
Items purchased between Nov 1st and Dec 31st, may be returned anytime up until Jan 6th for a full refund.
Please email us before you return your item to customerservice@minkeeblue.com. You will receive an email with mailing instructions. You are responsible for return postage. All items must include a tracking number.
Defective Bags:
You have up to 180 days to return a manufacturer's defective bag, i.e. broken handle, broken strap, etc. Please email pictures of your bag to customerservice@minkeeblue.com. Instructions will be provided after review.
RETURNS (if applicable)
Once your returned item is received and inspected, we will send you an email to notify you of the approval or rejection of your return.
If you are approved, your return will be processed, and your selected return method will be applied. If you have any questions feel free to email us at customerservice@minkeeblue.com.
Final Sale items (if applicable)
Unfortunately final sale items cannot be returned.
Exchanges & Refunds (if applicable)
We allow exchanges and refunds as long as the item is in the original condition in the original packaging with the hang tag attached.
Store Credit (if applicable)
We allow Store Credit for all items that meet the return conditions. If the item has had the original packaging or hang tag removed there will be a 20% restocking fee subtracted from the store credit.
SHIPPING
Shipping instructions will be provided after receipt and review of bags.
If Return Coverage is purchased at checkout Return Shipping will be covered otherwise, you will be responsible for paying Return Shipping costs when returning an item. Shipping costs are non-refundable.
All questions should be emailed to: customerservice@minkeeblue.com
