Frequently Asked Questions

Shipping and Delivery

Q: How long does it take to ship after placing an order?
A: We typically ship within 2-3 business days, except for weekends and holidays.
Q: Do you ship internationally?
A: Yes, we do. You can check shipping fees by entering your mailing address in the cart before placing an order. Please note that additional customs import and duty fees may apply, which you are responsible for paying. Check these fees before you order, as they can be expensive for some countries.
Q: Where do you ship from?
A: We ship from Pennsylvania.

Returns and Exchanges

Q: What is your return policy?
A: Our return policy is linked in the footer of our website.
Q: Do you offer any additional protection for my bag during shipping?
A: Yes, we offer route protection for an additional fee. This ensures that your bag is protected against damage or loss during shipping. Please see our website for more information on route protection and the associated fees.
Q: What should I do if I receive a defective bag?
A: Please email

Product Information

Q: Are your bags available in stores?
A: You can find our bags in select Macy's stores or shop at
Q: What size laptop does the tote bag fit?
A: Our tote bag fits laptops up to 16".
Q: What size laptop does the backpack fit?
A: The size varies by product, so please check the product page listing for details.
Q: What size phone does the pouch fit?
A: Our pouch fits phones up to 7".
Q: Is the lunch bag included in the price of the tote/backpack?
A: Yes, the insulated lunch bag is included.
Q: What is vegan leather?
A: Vegan leather is an imitation leather material made without the use of animal skin.
Q: Will my MinkeeBlue bag fit under the seat of an airplane?
A: Yes, our bags are considered carry-on and fit under the seat over the seat of a plane.